Privacy Policy

1. Introduction

STE Services Ltd ("we", "our", "us") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you agree to the practices described in this Privacy Policy.

2. About Us

Company Name: STE Services Ltd

Registered Office:
Unit 4, The Parade, Monarch Way, Ilford, Essex, IG2 7HT, United Kingdom

Email: contact@steservicesltd.com

Phone: +44 7447 133450

Website: https://steservicesltd.com

STE Services Ltd is the data controller responsible for your personal information.

3. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Company Name
  • Email Address
  • Telephone Number
  • Business Address
  • Job Title

Technical Information

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Time Spent on Website
  • Referring Website

Marketing Information

  • Enquiries submitted through our forms
  • Newsletter subscriptions
  • Communication preferences

4. How We Collect Your Information

We collect information when you:

  • Complete our contact form
  • Request a quotation
  • Contact us by email or phone
  • Subscribe to marketing communications
  • Use our website
  • Interact with our advertisements
  • Communicate with us through social media

5. How We Use Your Information

We use your information to:

  • Respond to enquiries
  • Provide quotations
  • Deliver our services
  • Improve our website
  • Process payments
  • Communicate project updates
  • Send marketing communications (with your consent where required)
  • Improve customer experience
  • Prevent fraud and maintain security
  • Comply with legal obligations

6. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests

7. Marketing Communications

We may send you information about our services including:

  • Website Development
  • Software Development
  • Mobile App Development
  • AI & Machine Learning Solutions
  • Chatbot Development
  • Digital Marketing
  • Google Ads Management
  • Facebook & Instagram Advertising
  • TikTok Advertising
  • SEO Services
  • IT Consulting
  • E-Commerce Development

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link included in our emails.

8. Cookies

Our website may use cookies and similar technologies to:

  • Improve website performance
  • Remember your preferences
  • Analyse website traffic
  • Measure advertising performance
  • Improve user experience

Where required by law, we will request your consent before placing non-essential cookies.

9. Third-Party Services

We may use trusted third-party providers including:

  • Google Analytics
  • Google Ads
  • Google Tag Manager
  • Meta (Facebook & Instagram)
  • TikTok Advertising
  • Microsoft
  • Payment processors
  • Cloud hosting providers
  • Email service providers

These providers process data in accordance with their own privacy policies.

10. Sharing Your Information

We do not sell your personal information.

We may share information with:

  • Professional advisers
  • Technology providers
  • Payment providers
  • Cloud hosting providers
  • Government authorities where legally required

11. Data Security

We use appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

Although we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services
  • Meet legal obligations
  • Resolve disputes
  • Enforce agreements

When no longer required, your information will be securely deleted or anonymised.

13. Your Rights

Under UK GDPR you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Restrict processing
  • Object to processing
  • Withdraw consent
  • Request data portability
  • Lodge a complaint with the Information Commissioner's Office (ICO)

14. Children's Privacy

Our website and services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

15. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR.

16. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices of third-party websites.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the updated effective date.

18. Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:

STE Services Ltd

Unit 4, The Parade, Monarch Way
Ilford, Essex IG2 7HT
United Kingdom

Email: contact@steservicesltd.com

Phone: +44 7447 133450

Website: https://steservicesltd.com

19. Complaints

If you believe we have not handled your personal information correctly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk

We would appreciate the opportunity to address your concerns before you contact the ICO.